Frends Beauty Supply recommends all shipments be shipped through FedEx simply for tracking convenience and more accurate arrival time. All shipments being shipped to “PO Boxes” must ship through the Post Office. FedEx does not deliver to PO Boxes.
Please Note: This chart is based on the United States (Except for Hawaii, Alaska, & Puerto Rico)
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FedEx Domestic Delivery Options
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Service Type
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Processing Time
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Shipping Time
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Total Delivery Time
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Ground
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0-1 Day
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1-6
Business Days
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1-7
Business Days
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Express Saver
3-Day
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0-1 Day
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3
Business Days
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3-4
Business Days
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2-Day
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0-1 Day
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2
Business Days
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2-3
Business Days
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Priority
Overnight
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0-1 Day
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1
Business Day
By 10:30am
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1-2
Business Days
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Please Note: Orders placed after 11am (PST), will be processed the following business day. No orders placed after 11am (PST), regardless the “Service Type”, will be processed the same business day. If you would like your order to be processed the same day as it is ordered, please have your order placed before 11am (PST).
Shipping rates vary from day to day. Rates are calculated by the following:
Service Type - Weight - Dimension - Destination
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Please Note: This chart is based on Canada
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FedEx International Delivery Options
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Service Type
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Processing Time
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Shipping Time
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Total Delivery Time
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Ground
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0-1 Day
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1-7
Business Days
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1-8
Business Days
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International Economy
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0-1 Day
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3
Business Days
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3-4
Business Days
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International Priority
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0-1 Day
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1
Business Day
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1-2
Business Days
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Please Note: Orders placed after 11am (PST), will be processed the following business day. No orders placed after 11am (PST), regardless the “Service Type”, will be processed the same business day. If you would like your order to be processed the same day as it is ordered, please have your order placed before 11am (PST).
International shipments online may only be processed online to the two following countries: USA - Canada
Customers wanting to order from any other country outside the USA & Canada are required to email all orders in. All international orders must be documented for quality control purposes. Please see "International Orders" below for additional information on international purchases.
Shipping rates vary from day to day. Rates are calculated by the following:
Service Type - Weight - Dimension - Destination
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International Orders
All International Orders may only be paid for by a “Money Wire” payment.
The following is all the information we require to process an order placed by anyone outside the
USA &
Canada. If all the information below that is checked off is provided, orders should be shipped out without any delay within 24 hours of completion of check list and receipt of payment. No packages can be processed or shipped out until a payment in full has been received. If any unusual delays may occur, Frends is not responsible for the case of the delay of its arrival. (Example: weather conditions, customs clearance, lost/damaged package through transit, no availability for direct signature during time of delivery at delivery address, ect…)
International Email Order Requirements
ü Item Description (Brand, Make, Size, Color, Item #…)(Please be exact)
ü Quantities Per Each Item (How many of each item you would like to order per each individual item)
ü Shipping Address (Where you would like to have the package shipped to)
ü Date Order Needs To Be Received By Customer (this helps us determine the customers shipping options available to choose from, that will have the package arrive to customer by date needed)
If you are looking to place an order via email, but are not a resident of the USA or Canada, “Money Wires” are the only form of payment Frends will accept, due to unfortunate international credit card fraud we have been experiencing. We apologize for any inconvenience, if any.
Ordering Via Email
The following is all the information we require to process an order placed by email. If all the information below that is checked off is provided, orders should be shipped out without any delay within 24 hours of completion of check list and receipt of payment. If any unusual delays may occur, Frends is not responsible for the case of the delay of arrival. (Example: weather conditions, customs clearance, lost/damaged package through transit, declines/holds on credit cards, ect…)
Email Order Requirements
ü Item Description (Brand, Make, Size, Color, Item #…)
ü Quantities Per Each Item
ü Shipping Address (Where you would like to have the package shipped to)
ü Billing Address (Mailing address of credit card – where monthly statement is received at the end of every month for the credit card that is being used for current transaction)
ü Credit Card Type (Visa, Mastercard, American Express, Discover)
ü Customers Name As It Appears On Credit Card
ü Credit Card Number (16 digits for Visa, M.C., & Discover - 15 digits for Amex)
ü Expiration For Credit Card (Month/Year)
ü V-Code (last 3 numbers on the back of Visa, M.C., & Discover – 4 digits on the front of AmEx.)
ü Date Order Needs To Be Received By Customer (this helps us determine the customers shipping options available to choose from, that will have the package arrive to customer by date needed)
If you are looking to place an order via email, but are not a resident of the USA or Canada, “Money Wires” are the only form of payment Frends will accept, due to unfortunate international credit card fraud we have been experiencing. We apologize for any inconvenience, if any. For further information, please check the above “International Orders” section.
Hazardous Materials: aka “HAZMAT”
Hazardous Materials are any products that are either flammable or combustible products, which means that item can either catch on fire, explode or both. Also, any item containing “Alcohol” is also classified as Hazardous Materials. The following is a brief list of what products we carry that are classified as “Hazardous Materials” that are frequent sellers.
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Hair Spray (aerosol)
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70% & 99% Alcohol
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Illustrator Liquid Inks
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Hair Spray (pump)
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Brush Cleaner
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Reel Creation Liquid Inks
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Mousse
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Spirit Gum
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Stay Color Liquid Inks
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Dry Shampoo
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Hand Sanitizer
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Sealer
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Any Aerosol Bottle
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Acetone
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Polish Remover
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Any items that are classified Hazardous Materials can be shipped, but an added “$40.00 HAZMAT Charge” will apply per package shipped out if shipped by air (Express). This is not a Frends charge, it is a required FedEx charge that is a mandatory charge for any flammable goods transported by air and not ground.Any ground shipments containing any Hazardous Materials will not be charged any additional HAZMAT fee. To avoid paying any additional "HAZMAT" fees, you might want to consider ordering anything hazardous within enough time to recieve your package via "Ground." Please look over the map below to help give an estimate of about how soon you would need to order in advance to recieve a Ground package within the time needed.
***Anything larger than 32 ounces (AKA - 1 Quart) (AKA - 1 Liter) of either "Alcohol" or "Acetone" may only be shipped via a ground service. These items in any size larger than 32 ounces (AKA - 1 Quart) (AKA - 1 Liter) may not be shipped through any Express Mail option. They may only travel through a truck, not through a plane in any size larger than 32 ounces.***
FedEx Ground Service Map
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1-2 Business Days
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2 Business Days
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3 Business Days
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4 Business Days
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5 Business Days
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